Refund policy
Returns are accepted only for manufacturing defects or damage in transit.
We do not accept returns or exchanges for change of mind, colour preference, or fit. Every saree is handwoven, inspected individually before dispatch, and photographed as packed.
Reporting a defect
You must report any defect or transit damage within 24 hours of delivery.
Write to support@tanjoresilks.com or WhatsApp us on +91 76781 83457 with:
- Your order number
- Clear photographs of the defect
- A photograph of the outer packaging as received
- The unboxing video
We ask that you record an unboxing video before opening the parcel. Claims for transit damage cannot be processed without it. This protects both of us.
What happens next
We respond within 24 working hours. If the claim is accepted, we arrange a reverse pickup at our cost. Once the saree reaches us and is verified, we issue either a replacement or a full refund to your original payment method within 7 working days.
Refunds are returned through Razorpay to the same method you paid with. Bank posting times vary, typically 5 to 7 working days after we issue it.
What is not a defect
Handloom sarees carry small irregularities in the weave, slight variation in motif spacing, and minor colour differences from the photograph depending on your screen. These are characteristics of handweaving, not faults. A powerloom saree is uniform. A handloom one is not, and that is what you are paying for.
Conditions
The saree must be unworn, unwashed, and unaltered, with all original tags and packaging intact. Sarees sent for fall, pico, or blouse stitching cannot be returned.
The Rs 99 shipping charge is not refundable on cancelled orders that have already been dispatched.